Support

Medworxx provides exceptional service to our clients around the world. We offer support 24 hours a day, 7 days a week and 365 days of the year. Our technical support team is equipped with the tools and knowledge to provide solutions.

Client Support Portal

Click here to visit the Client Support Portal

Email

medworxxsupport@aptean.com

Phone

416.642.1278 ext. 319
Toll Free: 1.800.321.1591 ext. 319
UK: 0-800-014-8402 x319

Afterhours line for clients subscribed to 24/7 support

Canadian Clients: 416-642-1278 ext. 399
UK Clients: 0-800-014-8402 x399

76%

of clients engage Medworxx to identify unmet clinical needs.

90%

of clients engage Medworxx to enable successful patient flow improvement initiatives

“They already knew they had huge ALC issues in their district, but the Medworxx data provided concrete evidence and gave them the ability to track improvement progress.”

- Nicole Lukeman, Provincial Patient Flow System Facilitator,

Nova Scotia Health Authority, NS

“Our longer term goal includes using Medworxx as the clinical decision support solution that aligns our public and private payer stakeholders.”

- Mark Kestner MD

Community Regional Medical Center, Fresno, California, USA

“It’s through Medworxx Patient Flow that we can have a system that manages, patient flow. If we don’t put it in the broader context, then we’re not leveraging the data we’re collecting. Simultaneously, Medworxx is about every patient, every day.”

- Paul Collins, CEO,

St. Thomas Elgin General Hospital - ON

“More patients never having an RFD associated with their stay means more timely discharges and a better flow of patients.”

- Jane Casey Director, Medicine Programs,

Southlake Regional Health Centre, ON

“Medworxx will allow us to understand and act on patient flow barriers as they occur to enhance the timeliness of discharge and create viable solutions to eliminate identifiable causes of avoidable delays in hospital services.”

- Barbara Drapola, Director of Care Coordination Services.

Crouse Hospital, Syracuse, New York, USA

“Working with the Medworxx project team was one of the most organized and enjoyable projects I have ever experienced...I realized how efficient and effective the Medworxx team was.”

- Lorilee Scott, Former Medworxx Informatics Specialist,

Alberta Health Services - AB